Free job description template
A job description and job posting template with role summary, responsibilities, must-have and nice-to-have requirements, salary range, benefits, how to apply and an equal opportunity statement. Sample posting included.
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SLOTWISE IS HIRING Customer Onboarding Specialist Slotwise · Austin, TX · Hybrid, 2 days a week in the office · Full-time |
Role | Customer Onboarding Specialist | Team | Customer Success |
Location | Austin, TX · Hybrid, 2 days a week in the office | Type | Full-time |
Reports to | Head of Onboarding | Salary | $68,000 – $80,000 a year, plus an annual bonus up to 8% |
About us
We make scheduling software used by 4,000 dental clinics across the US. Our 60-person team ships every week and works from Austin and remotely across the country.
About the role
You will own customer onboarding, taking new clinics from signed contract to fully live in under 30 days, and you will build the playbooks the team uses as we double in size over the next two years.
What you will do
- Run onboarding for 15 to 20 new customers a month, from kickoff call to go-live
- Configure each clinic's account and train front-desk staff over video calls
- Track onboarding time and customer satisfaction, and report on both monthly
- Work with Product to turn common customer requests into improvements
- Write and update help articles and onboarding guides
What you need
- 2+ years in customer onboarding, implementation or account management at a software company
- Clear spoken and written English, and comfort running video calls with groups
- Experience with a CRM such as HubSpot or Salesforce
- Organised enough to run 20 projects at once without dropping details
Nice to have Dental or healthcare experience Spanish Help-centre writing
What we offer
- Health, dental and vision insurance, with 90% of premiums paid for you and your family
- 20 days of paid time off, plus 10 public holidays
- 401(k) with a 4% match
- $1,000 a year learning budget and a $500 home-office allowance
How to apply
Apply at slotwise.example/careers with your resume and a few lines on the best onboarding you have run and why it worked. We review every application and reply within two weeks. The process is a 30-minute call, a short case exercise and a final interview with the team.
Slotwise is an equal opportunity employer. We welcome applicants of every background and do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic. If you need an adjustment to take part in the hiring process, tell us at [email protected].
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